911 Telecommunicator

Duties:
- Receive emergency and non-emergency calls from the public
- Gather and record accurate information from callers
- Determine the nature of the call and prioritize response accordingly
- Transcribe and relay information to appropriate personnel or departments
- Operate and navigate computer-aided dispatch systems for data entry and retrieval
- Monitor multiple phone lines and radio frequencies simultaneously
- Provide pre-arrival instructions to callers in emergency situations
- Assist with dispatching emergency services as needed
- Maintain confidentiality and handle sensitive information with professionalism

Qualifications:
- High school diploma or equivalent required
- Valid certificate in telecommunication or related field preferred
- Excellent verbal communication skills with the ability to speak clearly and concisely
- Strong listening and comprehension skills to accurately transcribe information
- Ability to remain calm and composed in high-stress situations
- Proficient in using computer systems for data entry and retrieval
- Familiarity with phone systems, including multi-line phones and call transferring
- Conflict management skills to handle difficult callers with empathy and professionalism

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Starting Pay: $15.25 per hour

Benefits:

- State Retirement plan

- Paid time off

- Health insurance

- Dental insurance

- Vision insurance

Work Location: In person